Refund and Cancellation Policy

1. Cancellation by Customer

Customers can cancel their bookings through the platform. Cancellations made more than 24 hours prior to the scheduled appointment are eligible for a full refund. Cancellations made less than 24 hours in advance may be subject to a late cancellation fee to compensate the provider's time.

2. Cancellation by Provider

If a wellness provider cancels an appointment, the customer will receive an immediate, full refund of the escrowed booking fee.

3. Service Satisfaction Disputes

Because payments are held in escrow, if you are not satisfied with the wellness session, you can submit a dispute to our support team within 12 hours of the scheduled end time. We will investigate the dispute and process refunds where applicable.

4. Contact Support

For any questions or refund requests, please contact our support team at hello@wellnesstobook.com.